Telephone On-Hold Advertising – A Unique Marketing Tool

Throughout the course of a typical business day, it is unavoidable that callers will be placed telephone on-hold, and if your callers hear nothing but silence, they may not hold for very long. Sometimes they may hear a click on the line and think they've been disconnected. (We've all been there before!) If you have the radio playing, your callers…

Telephone on Hold – Music and Messaging That’ll Drive Your Customers Wild

Thanks for holding - we'll answer your call when we can be bothered... ' Being placed on hold or in a call queue can be one of the most frustrating and irritating of experiences. We've all been there as customers and it usually happens when we really need to talk to someone quite urgently, so calling back at another less…

Messages On Hold: Which Kind Are Best For You?

Messages on hold can be exactly what you want them to be: entertaining, interesting, educational, marketing, or a combination of all of these elements. The key to your recordings is the strategy and the script that grows out of it. Types of Hold Messages Most hold messages fall into one of three categories1. Generic messages with canned music on hold.…

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